Do You Really Love Your Customers?

I was waiting at a business’s service counter recently and noticed, on the wall behind the counter, there was a sign proclaiming the company’s commitment to their customers. Specifically it mentioned how the company ‘Loved’ and ‘Cared’ for its customers. The reality of the service I experienced suggested differently.

Many organisations talk about loving and really caring for their customers. But of course organisations can’t love or care for customers,

Is Your Culture Aligned With Your Business Strategy?

Too many organisations invest time, money and energy working on or measuring their company culture based on criteria set by external consultants and academics. They overlook the most crucial performance issue of any organisations culture, the degree to which the culture currently aligns to inspire a performance capable of delivering the business strategy.

Rituals & High Performance

Is your business paying attention to rituals in the workplace culture?

A Harvard Business Review website blog by Heidi Grant Halvorson, associate director for the Motivation Science Center at the Columbia University Business School, says:
‘Rituals in the workplace can reinforce the behaviours we want, create focus and a sense of belonging, and make change stick.’…