Yesterday I witnessed a large group of employees standing outside their workplace building chatting on the pavement and staring up at their offices, apparently in response to a fire alarm alert.
If you ever needed a perfect example of the impact culture has on your businesses performance, this is it. Because a business culture always belongs to the employees of the business.
Whenever your people leave the business premises, the culture goes with them. And just how much work, progress, efficiency and client interaction was occurring when the employees I was watching were all standing on the pavement? Likely correct answer, is minimal or even none.
Of course anything that has been automated within the business (voicemail, email inbox, auto responders…) will continue, whether the culture is active or not. However it was only when the people I was observing, walked back into the building after being given the all clear, that the culture kicked back into action and performance began again.
When we think of the impact of culture in this way we begin to realise the incredible, all encompassing influence that culture has on a company’s performance.
Cultural Question To Consider.
How much of your culture is working and driving performance, and how much is metaphorically out on the pavement, chatting?