Staff engagement is known to have a significant impact on many aspects of an organisation’s performance, including: productivity, sales, quality assurance, customer satisfaction, and results.
The trouble with many of the surveys used to gauge the level of your employee engagement is that they only ever provide a history lesson on to what extent your people have been engaged over the previous months. This means that much of the damage and lost opportunity to increase performance has already been missed.
My recommendations to my clients is rather than wait for your engagement survey results to tell you how your doing, pay day to day attention to some of the leading business indicators of your employees’ levels of engagement, and then act on them immediately.
Ten key indicators to look for in your company culture indicating likely drops in employees’ levels of engagement are:
- Staff turnover increasing
- Absenteeism increasing
- Accountability falling. People failing to be accountable and take ownership for non performance or procrastination
- Theft: of time, energy, stationery equipment, cash, personal belongings, technology, etc
- Quality consistently dropping
- Increased service complaints from customers
- Employee complaints increasing
- Increases in demands for pay rises, with work conditions and culture references being cited amongst the key reasons for the requested increase
- Withholding; information, discretionary effort, volunteers
- Silo mentality leading to breakdown in cross departmental relationships and collaboration
Take The Test
Go find out how the various departments in your company rate against these 10 indicators. It’s a great way to spot problem areas affecting people and performance.